Management spends a great deal of time manually reviewing documents, such as sales orders, to make sure there are no errors or price discounting. Purchase orders are often delayed waiting for a manager to find the time to approve them.
Because of these delays, products may not be purchased in time and customer orders may not ship in time. These manual processes slow down your business operation and lower your customer service levels, both of which incur costs to your company.
A solution that offers tools for management by exception and a comprehensive look at the business can help improve your processes and reduce your costs. Here are some examples of how management tools may help you control costs.
- Business Workflow Rules: Set up rules for your sales orders, purchase orders or other transactions, such as an acceptable range for gross margins and an acceptable percentage for manually changing prices. Then structure an automated Approval to allow all sales orders that fall within the rules to immediately be processed without intervention. Management receives an alert only for those exceptions that pose a potential problem and require management approval. This will greatly improve your order processing time and free management for more important tasks.
- Data Driven Alerts: You can use data driven alerts to remind you of an important event or data exception. For example, on a daily basis the system can send you an e-mail alert of all products that have reached their minimum stocking quantity and require purchasing or a reminder of an important event, such as a scheduled meeting, customer return call, etc. You can receive an alert reminder so that nothing falls through the cracks.
- Key Performance Metrics: Establish summary performance metrics that provide easy drill down and benchmark reporting so your business decisions are made on facts not conjecture. A strong reporting function measures via roles based portals, including profit per technician, machine or customer and other related departmental metrics and assessed your company’s performance in comparison to the competition.