{"id":43,"date":"2015-12-01T19:02:29","date_gmt":"2015-12-01T19:02:29","guid":{"rendered":"http:\/\/asg-us.com\/wpasgwebsite\/?page_id=43"},"modified":"2017-04-04T20:27:09","modified_gmt":"2017-04-04T20:27:09","slug":"proactive-support","status":"publish","type":"page","link":"http:\/\/asg-us.com\/index.php\/proactive-support\/","title":{"rendered":"Proactive Support"},"content":{"rendered":"

\n
\n
\n
    \n
  • \"\"<\/li>\n
  • \"\"<\/li>\n
  • \"\"<\/li>\n <\/ul>\n <\/div>\n \n <\/div>\n<\/div><\/h3>\n

    What is Managed Services?<\/h3>\n

    Less than a decade ago, IT service companies began offering \u201cManaged Services\u201d contracts which promised a reduction in IT support costs through constant system monitoring. This delivered a huge profit to IT service companies (as much as 400%), but did not deliver much benefit to the client.\u00a0 The use of unskilled help-desk staff, cheap cookie-cutter monitoring solutions, and a sell-and-run mentality continues to plague the Managed Services market to this day.\u00a0 Business owners quickly learned that the Managed Services racket was not delivering much value, and many companies went back to staffing IT internally or using traditional break\/fix providers.<\/p>\n

    Proactive Support is Not Managed Services!<\/h3>\n

    IT support services is always a tender subject with business owners.\u00a0 While it is necessary to invest in technology, the cost of maintaining that technology presents an unknown that many companies simply don\u2019t have a means to calculate.\u00a0 For nearly 30 years, ASG has maintained a reputation for providing top-notch IT support services, delivered by a select, highly-skilled staff of engineers and support technicians.\u00a0 Using this experience, ASG has developed an alternative to the traditional Managed Services offering.<\/p>\n

    What is Proactive Support?<\/h3>\n

    ASG\u2019s Proactive Support Service is an alternative to traditional MSP (Managed Services Provider) offerings. \u00a0Proactive Support is not simply system monitoring, and support.\u00a0 It is designed to prevent most system hardware and software issues before they become support issues through a specialized and proprietary toolset of continuous system audits and reporting.\u00a0 This foundational technology, combined with scheduled manual maintenance, backup, and hardware evaluation, puts ASG\u2019s Proactive Support in a league of its own, distinct from traditional MSP providers. \u00a0With ASG’s Proactive Support, the traditional MSP help-desk staff is replaced by our experienced team of software and hardware experts, and an extensive arsenal of tools designed to remedy issues quickly and permanently.<\/p>\n

    What We See, & What We Don\u2019t<\/h3>\n

    Businesses can put themselves at great risk with some Managed Services companies. \u00a0In many cases, low-level, and even temporary help-desk staff gain access to file directories, email accounts, and proprietary business\u00a0documents on your network. Even with signed non-disclosure policies,\u00a0the traditional MSP may be handing your competition\u00a0the keys to the castle. \u00a0The MSP industry employees tens of thousands of low-level IT support people who quickly move on to other companies,\u00a0or who wash-out over time due to lack-luster performance.<\/p>\n

    ASG’s proprietary multi-layer monitoring and security programs allow us to see everything from a hardware functionality level (device), as well as a software functionality level (application). \u00a0In the rare\u00a0instance when\u00a0we may require access to\u00a0your data or expose directory access, that task would be carried out only by a member of ASG senior staff bound closely by a non-disclosure agreement, and only through a remote session in your presence.<\/p>\n

    The Three Flavors\u00a0of ASG Proactive Support\u00ae<\/strong><\/sup>:<\/h3>\n

     <\/p>\n

    Watchful Eye\u00ae<\/sup><\/strong><\/h4>\n

    The Watchful Eye\u00ae for your business. \u00a0ASG Proactive Monitoring delivers a host of necessary IT services to small companies at a very affordable price. \u00a0With ASG Proactive Monitoring, companies can reduce IT expenses substantially more than what is possible with traditional “reactive” IT sourcing.<\/p>\n

    The fee for Watchful Eye\u00ae service is typically far less than most Managed Services offerings, and includes\u00a0monitoring of all of your servers, hardware, and critical devices, using ASG’s proprietary tool set. \u00a0An ASG certified engineer will then\u00a0alert you to possible issues that would otherwise translate into disruptions and technical emergencies. \u00a0For most small companies, the implementation of a Watchful Eye\u00ae\u00a0Proactive Monitoring system translates into significant yearly savings over both break\/fix and traditional Managed Services offerings.<\/p>\n

    In the event that hands-on IT services are necessary,\u00a0ASG Proactive Monitoring partners receive a deeply discounted rate, and priority scheduling.\u00a0 Companies that use ASG’s Proactive services greatly reduce emergency and after-hours service time. \u00a0\u00a0Call us for a comprehensive, flat-rate quote and put a Watchful Eye\u00ae on your IT.<\/p>\n

    Proactive Complete\u00ae<\/sup><\/strong><\/h4>\n

    The ASG Proactive Complete\u00ae plan combines the\u00a0Watchful Eye\u00ae\u00a0with a complete offering of IT support and services comparable to what a company would expect of an internal IT employee, at a fraction of\u00a0the price. \u00a0With ASG\u00a0Proactive Complete\u00ae, you,\u00a0and your staff are freed from the concern surrounding IT staff vacations, sick-days, and other employee or single-resource\u00a0related liabilities. \u00a0All of your scheduled IT tasks, audits, and maintenance will take place on schedule, with detailed reports delivered\u00a0on a regular basis. Proactive Complete\u00ae\u00a0gives your staff a dedicated help-desk, equipped with skilled technicians who know your IT infrastructure and are prepared to solve problems quickly and permanently.<\/p>\n

    The ASG\u00a0Proactive Complete\u00ae\u00a0plan includes most standard IT services at no extra cost, however, if there are incidents that require service above and beyond those included in the contract, or if additional engineering is required for any reason, clients under\u00a0Proactive Complete\u00ae\u00a0plans receive those services at deeply discounted rates. \u00a0In many cases, for a growing company, this discount\u00a0pays for the contract. \u00a0Call us for a comprehensive flat-rate quote and put Proactive Complete\u00ae in action.<\/p>\n

    Mission Critical\u00ae<\/sup><\/strong><\/h4>\n

    Many companies have applications that require an IT staff well-versed in the configuration and\u00a0support of specialized systems*, or custom environments.\u00a0In many cases, ASG can offer these skilled resources as an integrated part of our Proactive Support services. ASG’s Mission Critical\u00ae\u00a0support services are designed to give companies all of the benefits of ASG’s Proactive Support with the added resources of support for ERP, CRM,\u00a0MRP, database and other systems without maintaining internal staff or outsourcing those services to a third party.<\/p>\n

    If your company runs a specialized software platform, and you are interested in\u00a0Mission Critical\u00ae\u00a0support, contact us for a detailed quote.<\/p>\n

    *For companies running the SouthWare ERP platform, these Mission Critical<\/strong>\u00ae<\/strong><\/sup> support\u00a0is\u00a0immediately available. \u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    What is Managed Services? Less than a decade ago, IT service companies began offering \u201cManaged Services\u201d contracts which promised a reduction in IT support costs through constant system monitoring. This delivered a huge profit to IT service companies (as much as 400%), but did not deliver much benefit to the client.\u00a0 The use of unskilled […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry","post"],"jetpack_shortlink":"https:\/\/wp.me\/P8s33P-H","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"http:\/\/asg-us.com\/index.php\/wp-json\/wp\/v2\/pages\/43","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/asg-us.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/asg-us.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/asg-us.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/asg-us.com\/index.php\/wp-json\/wp\/v2\/comments?post=43"}],"version-history":[{"count":3,"href":"http:\/\/asg-us.com\/index.php\/wp-json\/wp\/v2\/pages\/43\/revisions"}],"predecessor-version":[{"id":1314,"href":"http:\/\/asg-us.com\/index.php\/wp-json\/wp\/v2\/pages\/43\/revisions\/1314"}],"wp:attachment":[{"href":"http:\/\/asg-us.com\/index.php\/wp-json\/wp\/v2\/media?parent=43"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}